say hi
we read everything.
Real, small team. No call-center scripts, no chatbot. Whatever you send goes straight to our group chat — usually answered the same day, always within 24 hours during the week.
response times
when you'll hear back.
- Monday – Friday: within 4 hours during business hours (9am–5pm PT), within 24 hours always.
- Weekends: we read on Saturday morning, reply Monday. Genuinely urgent things still get a same-day reply — flag it in the subject.
- Holidays: we'll always say so on the homepage if we're slower.
while you're here —
the answers might be there.
Most of what people ask is covered in our size guide, care guide, or shipping policy. Worth a 30-second skim before sending the email.